Refund Policy

This Refund Policy explains how Verko AI handles cancellations, revisions, and refund requests for walkthrough videos, marketing plans, and related bundle services.

1. Overview

Verko AI sells custom, labor-based marketing services. Customers begin by submitting a project inquiry on the public website. The inquiry form is processed through Formspree and reviewed by Verko AI.

After Verko AI confirms a project, the customer receives a private portal link and login instructions. Payment, photo uploads, project communication, and deliverable delivery happen inside the portal. The initial inquiry form does not require payment or photo upload and does not create a binding order.

Because work begins once a project is confirmed and payment and materials are received, refunds are limited and are not automatic. This policy should be read together with our Terms of Service.

2. Included revision (walkthrough videos)

Each walkthrough video includes one consolidated revision request.

• Revision requests must be submitted within seven calendar days of delivery unless a different deadline is stated in your project confirmation
• Feedback must be consolidated and specific enough for Verko AI to implement in one round
• Requests for new creative direction, replacement source photos, or scope changes may be treated as custom work or a new order rather than the included revision
• Additional revision rounds may be available for an additional fee quoted at the time of request

3. Refund review after the included revision

If a customer remains dissatisfied after the included revision is completed, the customer may contact Verko AI through the website contact form to request a refund review under this Refund Policy.

Refund review is available only after the included revision has been completed and must be requested within fourteen calendar days of delivery of the revised deliverable. Submitting a request does not guarantee a refund.

If a refund is approved, Verko AI may issue a partial or full refund depending on the circumstances, minus non-refundable costs already incurred, unless a different amount is required by law or agreed in writing.

4. When refunds are generally not available

Refunds are not automatically available, including when:

• The customer changes creative direction or scope after work has begun
• The customer submitted poor-quality, incomplete, outdated, or misleading source photos or materials
• Delays or unsatisfactory results were caused by missing customer materials, instructions, or approvals
• A third-party listing platform rejects, restricts, or removes the video for reasons outside Verko AI’s control
• The customer expected guaranteed bookings, offers, occupancy increases, revenue, sale price, or other business results
• The customer failed to submit revision feedback within seven calendar days of delivery
• The customer published or distributed a deliverable before requesting review

5. Cancellations

Before work begins

If a customer cancels before Verko AI begins production and before meaningful work is performed, Verko AI may refund amounts paid for work not yet performed, minus any non-refundable third-party or administrative costs already incurred.

After production begins

If production has started, refunds are generally not available except where required by law or expressly approved by Verko AI in writing. Partial work, rush scheduling, AI processing, and staff time may already have been incurred.

6. Marketing plans and bundles

Completed marketing plans

Marketing plans are custom written deliverables typically delivered within 48–72 hours after payment and receipt of required materials. Refunds are generally not available once the plan has been delivered, except where required by law or where Verko AI fails to deliver the purchased scope.

Bundles

If a bundle or Complete Property Package includes multiple deliverables, refunds will be evaluated based on which portions were delivered and the work already performed. Partial refunds, if any, will reflect the value of undelivered or unused portions of the bundle.

7. Rush fees, custom work, and non-refundable charges

Rush delivery fees (including the optional $75 rush option for walkthrough projects, when offered), custom editing, extra properties, additional revision rounds, and similar add-ons are generally non-refundable once the related work has started or the rush slot has been reserved.

8. How to request cancellation or refund review

Submit a request through the website contact form with:

• Your name and order or project reference
• The service purchased
• Whether you are requesting cancellation or post-revision refund review
• A concise explanation of the issue
• Confirmation that the included revision was completed, if requesting refund review

Verko AI will respond within a reasonable period, typically within five business days.

9. Contact

Questions about this Refund Policy may be submitted through the website contact form.